Charge Star Management System
Incorporating network and driver services in one integrated application
Charge Star is a fully featured enterprise scale charging station management system incorporating network and driver management services in one integrated application. VeCharge can host your charging station network on Charge Star and provide round the clock monitoring and customer support.
Charge Star provides electric vehicle drivers with access to 50 charging stations across Australia and the number is growing every week.
For more detailed information, please visit our partner’s website Charge Star
Hubject provides interoperability between charging station networks by acting as a clearing house for charging network transactions. Hubject allows a member of the Charge Star network to initiate a charging session on another network if that network is connected to Hubject. For example, the NEXTCHARGE application can be used to initiate a charging session on the Charge Point Australia network if CPA have joined Hubject. Users who have registered with Hubject friendly foreign networks such as ChargeNet.nz (New Zealand), Charge Point Services (UK), New Motion (Holland) and ChargeIT (Germany) can use the Charge Star network using their existing account.
Two types of charging station are located at each destination on the RAC Electric Highway® , DC fast charging and AC slow charging.
Trio Fast Charging Station with Tesla Model S Compatible AC Charging Cable
The Trio fast charging station has three cables, CHAdeMO fast charging, CCS Combo 1 fast charging and an AC cable that can deliver up to 43kW AC to type 2 IEC62196-2 (Mennekes) compatible cars such as the Tesla Model S.
1 DC CSS Combo 1 mode cable/connector
1 DC CHAdeMO mode 4 JEVS G105 cable connector
1 AC Mode3 Type 2 (Mennekes) cable connector for the Tesla Model S
Compatible with AU/NZ 400V AC three phase power supply at a frequency of 50/60 Hz
Maximum output current 120 A
Maximum output power 50 kW
Output voltage range 50 – 500 VDC
Maximum output current 63 A
Maximum output power 43 kW
Output voltage range 400V AC.
Wallbox/ Bollard Charger
Number of sockets 1
Input AC power supply 1 P + N +PE
AC Voltage 230V AC +/- 10%
Nominal input current 32 A
Nominal input power 7,2 kW
Output 50 / 60 Hz
Rated output power 7,2 kW
Rated output current 32 A.
Socket A Mode 3 (IEC 61851), Type 1 cable tethered (UNE EN 62196-2)
Charging time depends on the size of the battery pack and method of charging, DC or AC. Most car batteries will charge from flat to 80% in twenty minutes on a DC fast charge. AC charging times range from four to eight hours. Please refer to your vehicle manual to seek clarification about charging times.
Chargers are available on a first-come basis.
If there appears to be a machine fault
If there appears to be a vehicle fault (e.g. not charging or connecting properly)
If there is a physical fault
If I have no credit on my card (if credit is required)
If I get to charging station but do not have a card
If I get to a charging station and someone else is charging that has not booked or appears to be taking longer than required than their usual charge time.
Please telephone 1300 661895 to report a technical or card issue with the charging station.
For physical issues (vandalism, graffiti etc), please report it to the relevant local government.
Details of the help desk phone number will be located on each charging unit.
PLEASE NOTE: This service is managed independently. Please do not call the RAC Roadside Assistance as they will be unable to assist with your inquiry.
The price of charging is set at 45 cents per kWh of electricity consumed + $1 per charging session to cover transaction costs.
Drivers can purchase Charging Units in the following amounts:
1 kWh of electricity = 4.5 Charging Units, which equates to the rate of 45 cents per kWh at a cost of 10 cents per Charging Unit.
Please note: 1 Charging Unit does not equal 1 kWh (as per Australian convention) due to the international design of the payment software used by ChargeStar Genie.
Your ChargeStar Genie card must be pre-paid with charging units in advance by logging into your account.